NEC's custom-built contact center solution helps Omron enhance customer satisfaction.
NEC's solution included both software and hardware. It integrates phone, fax, e-mail and an on-line database to create a seamless operation.
The contact center is your central point of contact with your customers. NEC Asia offers a range of contact center solutions - addressing the needs of contact centers from very small to very large; from loosely structured groups with informal agents to organizations with dedicated agents; from contact centers with straightforward applications serving single customer types to those with complex applications serving a wide variety of customers.
But how do you effectively manage this environment, ensuring that your customer gets the care they deserve, within the realms of a tight budget and competing priorities? It's difficult; at least it was, before Q-Masterex from NEC.
Q-Master is a fully-featured multimedia contact center solution offered at a price point targeted to the small and mid-sized business. Q-Master is built with the foundations required to operate a world class contact center environment where your business will:
Q-Master will join your NEC phone system with your data network for CTI (Computer Telephony Integration). Q-Master is modular allowing you to customize your contact center to determine exactly how each phone call, email, fax, and web based interaction will pass through your organization at any given time of the day. You invest in only those modules that are most important to you.
Contact NEC APAC now and let us address your contact center's communication needs.